Terms and Conditions - pHreshFlow: Your Hydration Partner

Welcome to pHreshFlow, the hydration hub that transforms your water experience. By using this website, you signify your agreement to comply with and be bound by the following terms and conditions. These terms, along with our privacy policy, establish the foundation for your relationship with pHreshFlow in connection to this website and any purchases you make. Your statutory rights remain unaffected at all times.

The term 'pHreshFlow', 'us', 'we', or 'our' refers to the owner of the website, www.pHreshFlow.com, operated by pHreshFlow.. The term 'you' or 'your' refers to the user or viewer of our website.

Placing Orders

Our website showcases a range of products available for secure online purchase through our 256-bit encrypted server, protected by Geo Trust. Payments are processed securely by trusted partners SagePay . Accepted payment methods include MasterCard, Visa, Delta, Visa Electron, Maestro, Switch, Solo, Amex, and PayPal. We also welcome phone orders at 07541687426 Monday to Friday, 10am – 5pm.

Once your order is confirmed and a valid email is provided, you will receive an email order confirmation and a receipt for your transaction from SagePay or PayPal.

Delivery Details

Orders placed before 1pm Monday - Friday will typically be shipped on the same day, while orders received after this time will be dispatched on the next working day. Delivery times are approximately one working day for UK deliveries, two days for UK Offshore and Scottish Highlands, and 2-4 days for Mainland Europe deliveries. Please contact us for other locations. More information about delivery costs is available on our delivery information page, or reach out to us at sales@phreshflow.co.uk

We use a range of reliable couriers such as UPS, DPD, TNT, DHL, Interlink Express, Parceline, and Royal Mail. In case of non-delivery within the specified timeframe, please contact us. Kindly note, we cannot be held responsible for delays caused by couriers.

Damaged Goods

Upon receiving damaged goods, please inform us promptly and retain the damaged packaging. In some cases, the courier may require notification within 24 hours for a claim and inspection.

Cancellations & Returns

You hold the right to cancel your contract within 14 days. To initiate a cancellation, contact us at sales@phreshflow.co.uk. We request that you return unused goods with original packaging and include all user information. Keep in mind that the Distance Selling Regulations allow for product examination akin to a shop, but refrain from usage or installation attempts.

If you decide to cancel, we will reimburse payments received from you, excluding delivery costs. Reimbursement will occur within 14 days after receiving the returned goods or proof of return.

For full details on cancellations, please refer to our cancellation and returns policy. If you have further questions, don’t hesitate to contact us.

Faulty Goods & Product Warranty

Your satisfaction matters to us. If you believe your goods are faulty, reach out to us before returning them. We often assist in resolving issues over the phone. Faults occurring after the initial 14 days fall under the Sales of Goods Act (1979) and individual manufacturer warranties.

Secure Trading

Rest assured, your transactions are handled securely. Our website employs a 256-bit SSL encryption, and payment processing is secured by SagePay and Look for the closed padlock symbol or 'https://' in the address bar to verify secure status.

Accuracy & Changes

While we strive for accuracy, unintentional errors may occur. We reserve the right to modify product details, prices, and content on the website without notice. We hold the right to decline orders due to pricing errors or omission.

Governing Law

The agreement between you and pHreshFlow is subject to UK law, with UK courts having jurisdiction over any disputes.

Copyright & Trademarks

All content, including copyrights, trademarks, and logos used on this website are owned or controlled by pHreshFlow. Reproduction or redistribution without prior consent is prohibited.

Feedback & Complaints

We value your feedback. If you have concerns, contact us at sales@phreshflow.co.uk We aim to address complaints within 5 working days and resolve them within 30 days.

Links to Other Websites

Our website may contain links to external sites beyond our control. We're not responsible for their content.

Force Majeure

We're not liable for delivery failure due to events beyond our control, like Acts of God or legislation.

Technical Steps & Governing Law

Visit our website to place an order and follow the outlined steps. By using our site, you agree to UK law governing this agreement.

Limitation of Liability

Though we strive for an uninterrupted website experience, it's provided 'as is' and 'as available.' Our advice is for guidance only, and we're not responsible for its application. You're liable for any decisions made based on our advice.

Payment Information

Payments on our UK-based website are processed in GBP. Foreign currency transactions by credit/debit card issuers might incur conversion charges. Please verify these rates with your card issuer.

Your trust in pHreshFlow is invaluable. If you have any questions or need assistance, please reach